Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within [1-3 business days] after payment is successfully completed.

Orders placed during weekends, holidays, sales events, or periods of unusually high demand may require additional processing time.

Estimated Delivery

Estimated delivery times are displayed during checkout or communicated after your order has shipped.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside our reasonable control.

Tracking

When tracking is available, you will receive tracking information using the email address or phone number provided with your order.

Tracking information may require additional time to update after a shipping label is created.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after ordering, contact us immediately at [SUPPORT EMAIL].

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Orders returned to sender because of an incomplete, incorrect, or undeliverable address may require additional shipping charges before they can be reshipped.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost in transit, contact [SUPPORT EMAIL] with your order number and relevant photos or tracking information.

We will review the situation and work with you toward an appropriate resolution.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the carrier.

If you still cannot locate the package, contact us and we will help investigate the shipment.

International Orders

International shipments, when offered, may be subject to customs procedures, import requirements, taxes, or duties depending on the destination country.

Any applicable charges and responsibilities will be disclosed where required by law or during checkout when available.

Questions

For shipping questions, contact:

Rovi
Email: [SUPPORT EMAIL]